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Search results for “hotel reputation”
KAYAK’s plan for China – count on repertoire of tools and “fail fast, fail often” mentality
06/29/2014
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5:46:03 PM
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Traveldaily.cn Exclusive: Interview with Debby Soo, VP, Asia Pacific at KAYAK
How to avoid negative online reviews from hotel guests by being great offline
07/03/2014
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5:12:28 PM
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In the hotel industry, no matter how much you are on top of your game, and how hard you try, sometimes things simply do not go as planned.
Reputation matters, so get smart with intelligent guest feedback
03/28/2013
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10:53:42 AM
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Hotels should gather reliable feedback and then intelligently analyze it by reference to what’s important to guests and the rates paid to come up with an action plan that will have the greatest impact on the guest experience.
Using a Social Approach to Acquire Direct Bookings
03/20/2013
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10:43:50 AM
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Building brand advocacy and deepening loyalty has never been easier to achieve through social media; by using the same approach when managing the direct booking process, your property will reap the same benefits and garner higher revenues to boot.
Are these eight of the most social media-friendly hotels in the world?
03/25/2014
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10:27:08 AM
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In the classification of hotels by type – airport hotels, beachfront hotels, downtown hotels, etc – perhaps it’s high time to add a new category: “social media-friendly”?
ReviewPro announces the launch of Reputation Scorecards
11/13/2013
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10:07:12 AM
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ReviewPro announces the launch of Reputation Scorecards, These scorecards let selected hotels worldwide have a glimpse at their online guest satisfaction performance based on the Global Review Index™ (GRI).
Two-thirds of online guest reviews are positive and the chattier guests write in English, ReviewPro says
12/24/2013
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11:36:11 AM
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As for the languages in which guests tend to be more positive when reviewing their stays, Chinese (77.7%), English (69.8%) and Russian (68.5%) lead the ranking.
Top hotel guest rants and raves in 2012, based on survey of 1 million comments
11/07/2012
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10:30:00 AM
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Hotels should win guests over with service, provide good meals to make a difference and deliver on the room expectations they set.
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